Refund and Exchange Policy
We want you to feel completely confident in your purchase, so we offer a 14-day refund and exchange policy.
Please Note:
Due to hygiene and product integrity standards, sticky sets are not eligible for returns or exchanges. All sales of sticky sets are final.
Refunds
- Debit/Credit Card (Payfast): Refunds are available, with a R40 deduction/item to cover Payfast administrative fees (R510/item refundable).
- Direct EFT: Refunds are available and fully refundable (R550/item refundable).
- Refunds are valid within 14 days of receiving your order.
- To receive a refund, the return of your set(s) must be arranged by you (the client).
- Once we’ve received and inspected the returned set(s) to ensure they are unused and in original condition, your refund will be processed to your original payment method.
Exchanges
- Exchanges are valid within 14 days of receiving your order.
- To exchange, the return of your current set(s) and collection of your new set(s) must be arranged by you (the client).
- Your replacement set will be released once the original has been received and inspected.
Notes
- Returned sets must be in original, unworn, and unused condition, with packaging intact.
- Shipping and courier fees are not covered by us and remain the responsibility of the client.
- We reserve the right to decline a refund or exchange if the returned set does not meet the above conditions.